Six years in. Twenty-one regular clients, two people on the crew. She is good at cleaning, good with customers, and works harder than anyone she employs.
She still has no idea what a job costs her to do.
Not because she is careless. Because nobody ever taught her. So when the bank asked for a profit and loss statement, she did not have one. No statement, no loan. No loan, no second van. No second van, no contract — the one that would have doubled the business.
She is not unusual. She is the normal case.